Customer Onboarding KYC Analyst

 ONBOARDING ANALYST 

SUMMARY:

Since 2006 PEX has been on a steady march to build and evolve a solution that helps improve the way organizations operate in order to make them more efficient, more nimble, and more competitive. 

PEX has evolved into a robust, secure SaaS solution with a deep suite of workforce spend management capabilities, advanced card controls, real-time visibility into card usage, and improved reconciliation processes. More importantly, we are providing a better, more effective solution for thousands of companies and hundreds of thousands of people in the workforce. We work each day to find new ways we can help our clients operate more efficiently. 

Our environment is a mix of Windows and Linux machines that reside on-premise and in the cloud. It is crucial that all work is performed under strict adherence to PCI DSS requirements, and our environment is required to be available 24x7. 

Who You Are:

Under the direct supervision of the Onboarding Team Manager, Onboarding Analysts are responsible for CIP/KYC verification of small to medium sized business customers. This includes using 3rd party web verification sources to verify supplied business information/documents to ensure that internal policy and procedures, as well as regulatory requirements, are met. Responsibilities include but are not limited to promptly processing new customer applications, troubleshooting issues in real time, and collaborating with our Sales and Compliance Teams to streamline our onboarding procedures.  

WHAT YOU’LL DO:

• Conducts research via online tools to identify applicant entity and beneficial owners 
• Initiates communication with onboarding entities via phone and email to gather missing information to complete business, association and personal/representative scores  
• Manages data for onboarded clients in Salesforce, ensuring all communications are logged, information is accurate, and documents are attached 
• Identify potential KYC concerns and escalate to compliance manager during the onboarding and ongoing review process 
•  Accurately risk assess new and existing clients, resolving issues where appropriate 
•  Undertake renewal due diligence on existing clients to ensure identification of changes in risk profile 
• Perform weekly audits of onboarded entities to track and improve team accuracy 
• Assists in the development and improvement of policies and procedures for the team 
• Maintains user confidence and protects operations by keeping information confidential 
• Other related administrative responsibilities as needed 

REQUIRED SKILLS & QUALIFICATION 

● 1-2 years of relevant client onboarding experience

• Strong written and verbal skills 

● Well organized and good at multitasking 

● Understanding of US Patriot Act, BSA/AML requirements 

● Ability to develop effective working relationships in a cross-functional environment 

● PC proficiency, able to learn new online tools quickly